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Network Engineer/Sr. Engineer
Who we are
Hillenbrand is a global diversified industrial company with multiple market-leading brands that serve a wide variety of industries across the globe. Hillenbrand’s portfolio is comprised of two business segments: the Process Equipment Group and Batesville. The Process Equipment Group businesses design, develop, manufacture and service highly engineered industrial equipment around the world. Batesville is a recognized leader in the North American death care industry. We pursue profitable growth and robust cash generation driving increased value for our shareholders.
At Hillenbrand, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Hillenbrand has a strong culture of achievement, which is underpinned by these five core values:
- Individual worth and integrity
- Excellence in execution
- Spirit of continuous learning and improvement
- Courage
- Customer focus and partnership
Position Summary
Leads and supports service delivery related to the following specialized areas: Network, including LAN, WAN, Internet, Wireless with secondary support for VoIP telephony and video conferencing systems. This individual is the subject matter expert and possesses an in-depth technical understanding of technologies used in the Hillenbrand IT global network.
Essential Duties and Responsibilities include the following:
- Work with telecommunications carriers to resolve complex issues (MPLS, SIP, Internet)
- Maintain software versions and upgrades for equipment
- Coordinates support tasks between different IT groups & disciplines
- Top level of ticket support. Work to resolution and maintain a short MTTIR (Mean Time To Incident Resolution)
- Performs day-to-day routine tasks independently
- Researches and maintains current in assigned technical area
- Troubleshoots and resolves expert level problems independently
- Assists with information security and processes
- Assists with user and group access management
- Technical lead on medium to large level projects 3-12 months in length
- Participates in projects of various complexity and length
- Provides after hours on-call level 2 support and level 3 support
- Monitors the system and reviews and analyzes system logs
- Manages vendor relationships and responsibilities in partnership with EIS VMO
- Mentors others and assists management with low-level peer review
- Implements process documentation in assigned technical area
- Delegates work where appropriate
- Works with the business, IT teams, and EIS to architect routine technical solutions
- Other duties may be assigned
Education
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in computer science or related degree; and a minimum of 5 years related experience and/or training; or equivalent combination of education and experience with an emphasis in information technology.
Skills/Experience
- Deep vendor-specific experience engineering and supporting the following:
- F5 Big-IP and Viprion LTM and ASM
- Juniper EX-series switches, MX-series routers and SRX firewalls
- Cisco ISR routers on MPLS networks and Internet VPN
- Aruba Wireless LAN
- Blue Coat Proxy SG and cloud proxy solutions
- Advanced knowledge and experience with all of the following protocols and technologies:
- OSI Data Model, TCP/IP Networking, DHCP, DNS, SNMP
- Analyzing and mentoring others to solve network problems independently
- Layer 3 Routing experience (OSPF, iBGP, eBGP, HSRP, VRRP, MPLS)
- Layer 2 Switching experience (ethernet, spanning tree, VLANs, trunking)
- Experience with other protocols/services (VRF, GRE, WCCP/FBF, CDP/LLDP/LLDP-Med)
- Layer 1 Network experience with media types including fiber optics (Single Mode, Multi-mode, CAT5/6, T1's, CSU/DSUs, etc.)
- Engineering and implementing Network security and security practices
- Performing WAN/LAN Configuration management and administration
- Enterprise firewall administration (Cisco ASA, Juniper SRX, etc.)
- Intermediate experience with the following technologies:
- VoIP Administration and troubleshooting skills (SIP, SCCP, Dial-Peers, etc.)
- Video conferencing systems (H.323, H.225, SIP)
- Creating telephony solutions
- Familiarity with some of the following types of technologies:
- Cisco Unified Communications Manager (v9 & v10), including:
- UCCX (multiple small implementations)
- Unity voice messaging
- Inter-cluster Cisco UCM call routing
- Centralized SIP trunking
- Polycom (RMX) and Cisco video conferencing systems
- Advanced problem solving skills required
- Intermediate Microsoft Office skills (Visio, Word, Excel, PowerPoint) required
- Intermediate project management skills as a technical lead required
- Intermediate level architecture experience preferred
What We Offer
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Competitive Pay + Health & Welfare Plans
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Vacation & Paid Holidays
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Generous 401K Matching Program – 4% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved.
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Employee Assistance Program
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Life Insurance: Basic Life, Group Term Life, Voluntary AD&D & Business Travel Accident Coverage
What Sets Us Apart
We Take Care of Our Associates: We present on-site wellness services including a clinic offering free health care & prescriptions to plan members, the revolutionary Bod Pod Assessment & Weight Management Program, and Market C – a vending management kiosk offering fresh food and convenience items when you need to grab a quick bite on the go.
We have Fun! We work hard and when it’s time to play hard, our workforce engagement team focuses on planning and promoting team events such as: our annual Associate Christmas & Children’s Parties, Summer Picnic, March Madness & Putt-Putt tournaments, Cinco de Mayo, Super Bowl and many other fun activities.
We Give Back: In addition to planning associate events, our workforce engagement team partners with our local Relay for Life team to encourage associate participation in week long fundraising events and walking laps to help raise funds and awareness for cancer.
At Hillenbrand, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.