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Desktop Technician
Who we are
Hillenbrand is a global diversified industrial company with multiple market-leading brands that serve a wide variety of industries across the globe. Hillenbrand’s portfolio is comprised of two business segments: the Process Equipment Group and Batesville. The Process Equipment Group businesses design, develop, manufacture and service highly engineered industrial equipment around the world. Batesville is a recognized leader in the North American death care industry. We pursue profitable growth and robust cash generation driving increased value for our shareholders.
At Hillenbrand, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Hillenbrand has a strong culture of achievement, which is underpinned by these five core values:
- Individual worth and integrity
- Excellence in execution
- Spirit of continuous learning and improvement
- Courage
- Customer focus and partnership
Position Summary
This position performs problem identification and resolution with all levels of Hillenbrand Inc. associates who contact the IT Service Desk with service requests.
Essential Duties and Responsibilities include the following:
- Provide desk side support, technical assistance, and support for incoming queries for issues related to computer systems, software, and hardware either in person or over the phone
- Installs, modifies, and repairs computer hardware and software including peripherals
- Manages IT ticketing software by following ITIL best practices
- Participates in a 24x7 on call rotation
- Other duties may be assigned
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Education
Associates degree (AT/AS) (Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in computer science is preferred; or a minimum of 1-2 years related technical support experience and/or training; or equivalent combination of education and experience with an emphasis in information technology.
Skills/Experience
- Basic Microsoft Office skills required.
- Intermediate knowledge of Windows based Operating Systems required.
- Basic level knowledge of troubleshooting methods required.
- Basic knowledge of remote desktop tools required.
- Intermediate ability to prioritize and multi-task end user issues required.
- Expert level customer service skills through both verbal and written communication required.
- Proficient keyboard typing skills required
- Basic knowledge of applications such as MS Office, Windows, Anti-Virus etc. required.
- Basic level of knowledge of help desk processes preferred.
- Basic knowledge of Active Directory preferred.
- ITIL Certification preferred.
- Previous experience in a call center environment preferred
- Previous experience in a IT support environment preferred
- Basic level knowledge working with an IT incident and change management system such as Remedy preferred
Travel
Travel is not required.
What Sets Us Apart
We Take Care of Our Associates: We present on-site wellness services including a clinic offering free health care & prescriptions to plan members, the revolutionary Bod Pod Assessment & Weight Management Program, and Market C – a vending management kiosk offering fresh food and convenience items when you need to grab a quick bite on the go.
We have Fun! We work hard and when it’s time to play hard, our workforce engagement team focuses on planning and promoting team events such as: our annual Associate Christmas & Children’s Parties, Summer Picnic, March Madness & Putt-Putt tournaments, Cinco de Mayo, Super Bowl and many other fun activities.
We Give Back: In addition to planning associate events, our workforce engagement team partners with our local Relay for Life team to encourage associate participation in week long fundraising events and walking laps to help raise funds and awareness for cancer.
At Hillenbrand, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans