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Application Support Analyst IV
🔍 USA
New
Who we are
A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service and innovation. For more than 100 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is the clear leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.
At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:
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Individual worth and integrity
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Excellence in execution
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Spirit of continuous learning and improvement
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Courage
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Customer focus and partnership
Position Summary
Responsible for leading efforts in evaluation, design, and implementation of new systems applications and participating in the support and enhancement of existing systems following company systems development methodology guidelines and utilizing company defined standard tool sets. Leads and/or participates in technical or functional projects of increased size and complexity. Provides support and guidance to junior team members.
Essential Duties and Responsibilities include the following.
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Design, develop and/or maintain system applications, which support the core business area functions; design system coding standards; establish best practices.
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Provide daily production support by participating in the on-call rotation; own root cause analysis and communicate solutions to business users; proactively identify, design and recommend solutions to resolve core issues
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Participate and/or lead, from a technical perspective, in small to large functional projects using the system development life cycle (SDLC) and project/portfolio management toolset.
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Lead small to medium technical projects
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Maintain, develop and approve procedures and user, technical, and process documentation
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Apply change management process when modifying or adding new applications/processes
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Provide solutions to all level service requests from business partners
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Provide coaching, support and guidance to junior team members.
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Provide advanced training to business users on new and/or existing applications/tools
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Analyze and recommend application strategies
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Engage with third party vendors to understand application roadmap and resolve user issues
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Other duties may be assigned
Supervisory Responsibilities
The position will have indirect supervisory responsibilities when the associate is assigned a project leadership role. The position does not normally have any direct supervisory responsibilities.
Education
Bachelor's degree (B.A. or B.S.) from four-year college or university in Computer Science or Information Technology; and a minimum of seven years (ten preferred) related experience and/or training; or equivalent combination of education and experience.
Skills/Experience Required
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Intermediate knowledge of programming concepts (e.g. object oriented programming)
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Advanced experience with system development life cycle (SDLC).
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Advanced database experience (e.g. Oracle, SQL Server)
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Basic project management experience
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Basic experience with Microsoft Office applications
Skills/Experience Preferred
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Intermediate experience with project/portfolio management software
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Intermediate experience with change management software
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Intermediate project management experience
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Advance understanding of multiple BIS functional areas
Travel
Employee must be able to travel 10% of the time.
What We Offer:
Unique Health & Welfare Benefits
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Onsite wellness center with FREE office visits, FREE physical therapy & many FREE generic prescription medications (available in Cincinnati, OH; Batesville, IN; Batesville, MS)*
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Revolutionary Bod Pod Assessment & Weight Management Program
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Generous 401K Matching Program – 4% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
What Sets Us Apart
We Develop From Day #1: We promote an on-boarding experience focused on individual training through our Experience Batesville program. Our focus on intentional talent development continues through our Batesville University offerings and education events. We encourage associates to create Individual Development Plans (IDPs) to help drive career focused discussions and advancement opportunities.
We Support Each Other: Our mission is to help families honor the lives of those they love® and to carry that mission through to our team, we host an annual Remembrance Day to help our associates honor the lives of those they love who have passed as well as honoring those who have and continue to serve our country on Memorial and Veteran’s Day
We have Fun!: We work hard, but when it’s time to play hard, our Tree is Me team focuses on planning and promoting team events such as: our annual Associate Christmas & Children’s Parties, Summer Picnic, March Madness & Putt-Putt tournaments, Super Bowl and many other fun activities.
We Give Back: In addition to planning associate events, our Tree Is Me team partners with our local Relay for Life team to encourage associate participation in annual fundraising events to help raise funds and increase awareness for cancer.
*These services are not available at all Batesville locations.
At Batesville, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans