Manager, Technology Inside Sales
Who we are
With annual revenues of nearly $600 million, Batesville is the clear leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems, and leading-edge technology designed to help funeral directors succeed. The company’s relentless pursuit of quality, customer service and innovation has propelled Batesville to the forefront of the death care industry.
Our success hinges on providing the right combination of high quality products and professional and technical resources that enhance a funeral home’s business and create positive relationships with families. While products and services have changed over time, Batesville’s mission of helping families honor the lives of those they love ® has remained the same for more than 100 years.
At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:
- Individual worth and integrity
- Excellence in execution
- Spirit of continuous learning and improvement
- Courage
- Customer focus and partnership
Position Summary
The Manager, Technology Inside Sales is primarily responsible for the strategy, tactics and management of the Inside Sales team for Technology Solutions. This includes the hiring and professional development of the employees, managing the sales process, delivering sales results to plan, and driving the utilization of our CRM system. This position will also work with Marketing to determine the need for campaigns and other marketing activities to drive leads into sales. Additionally, this position will have a hands-on sales role with customers, including key prospects and current strategic accounts.
Essential Duties and Responsibilities include the following:
- Lead the Technology Inside Sales Team and ensure execution of the strategy to meet and exceed sales goals.
- Provide input into the development of Technology Solutions strategy and annual business plan and budgeting processes.
- Ensure sales pipeline remains full with qualified leads and prospects and aligned with implementation pipeline to accurately set customer expectations.
- Monitor employee productivity, motivate and develop team, and present results to monthly goals.
- Manage, evaluate, and improve Technology Solutions inside sales and sales administrative process.
- Provide coaching for new and existing Sales associates.
- Understand and manage relationship between Technology and the Batesville Sales teams to ensure alignment and goals achievement.
- Present the vision of our technology continuum to key prospects and strategic accounts.
- Close technology sales with key prospects and strategic accounts that align with company initiatives and goals.
- Other duties may be assigned
Supervisory Responsibilities
Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education
Bachelor’s degree (B.S. / B.A.) or equivalent from a college or university in Marketing, Business, Sales or related field; and a minimum of five to seven years related Sales or Sales Management experience and/or training; or equivalent combination of education and experience.
Skills/Experience
Required Skills/Experience:
- Microsoft Office skills
- Solution selling process
- Working knowledge of recent business technology, such as various accounting software
- Working knowledge of consumer technology, such as Facebook, Twitter, LinkedIn
Preferred Skills/Experience:
- Personnel management and employee development.
- Funeral industry sales.
- Sales management and CRM system.
- Software sales.
Travel
Employee must be able to travel up to 50% of the time.
What We Offer:
Unique Health & Welfare Benefits
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Onsite wellness center with FREE office visits, FREE physical therapy & many FREE generic prescription medications (available in Cincinnati, OH; Batesville, IN; Batesville, MS)*
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Revolutionary Bod Pod Assessment & Weight Management Program
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Generous 401K Matching Program – 4% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
What Sets Us Apart
We Develop From Day #1: We promote an on-boarding experience focused on individual training through our Experience Batesville program. Our focus on intentional talent development continues through our Batesville University offerings and education events. We encourage associates to create Individual Development Plans (IDPs) to help drive career focused discussions and advancement opportunities.
We Support Each Other: Our mission is to help families honor the lives of those they love® and to carry that mission through to our team, we host an annual Remembrance Day to help our associates honor the lives of those they love who have passed as well as honoring those who have and continue to serve our country on Memorial and Veteran’s Day
We have Fun!: We work hard, but when it’s time to play hard, our Tree is Me team focuses on planning and promoting team events such as: our annual Associate Christmas & Children’s Parties, Summer Picnic, March Madness & Putt-Putt tournaments, Super Bowl and many other fun activities.
We Give Back: In addition to planning associate events, our Tree Is Me team partners with our local Relay for Life team to encourage associate participation in annual fundraising events to help raise funds and increase awareness for cancer.
*These services are not available at all Batesville locations.
At Batesville, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veteran
