Driver/Customer Service Representative <26000 lbs - Allentown, PA
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- Feb 01, 2017 Post Date
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Job Title: Driver/Customer Service Representative Full-Time
Location: Allentown, PA
Status: Full-Time
General Work Schedule: 3rd Shift
Our Core Values
Batesville is a nationally recognized, award winning manufacturing organization. We attribute this success to the people we employ and to the values which are engrained as part of our culture. These values include the following:
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We are a high performance, lean organization which is known for its leadership excellence.
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We are focused on employing the principles of continuous improvement in all facets of our business.
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We have a long history of developing talent and valuing our people's diversity.
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We are demanding yet compassionate, treating our associates with dignity and respect.
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We communicate openly and honestly with our associates, believing they have a right to know how their business is performing and conducting itself.
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We have a highly engaged workforce that helps make Batesville a great place to work.
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We are the market leader with a focus on serving our customers effectively and profitably, enabling us to continually grow shareholder value.
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We recognize who we are, what we do and how we do it matters to our people, our customers and our shareholders.
Position Summary
Responsible for driving a Commercial Motor Vehicle in compliance with applicable federal, state and local laws and regulations as well as company policies and procedures to transport products to customer locations in a safe, timely, and courteous manner.
Essential Duties and Responsibilities include the following.
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Safely operate Commercial Motor Vehicles ranging from straight truck to delivery van
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Deliver and unload caskets in a safe manner
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Develop and nurture customer relationships
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Effectively meet CSC and customer demands
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Responsible for local operational performance in the following areas: DOT regulations, health and safety, vehicle inspection and maintenance, work standards, procedures and policies, and customer satisfaction
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Other duties may be assigned
Education
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High school diploma or general education degree (GED)
Skills
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Strong customer service orientation
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Excellent verbal communication Professional appearance
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Positive attitude
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Diligent attention to safety
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Diligent attention to detail
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Team player
Experience
Required:
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Clean MVR
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Ability to work a flexible schedule including any days, shift, and weekends to ensure that the customer demand is met
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Ability to build and maintain effective customer relationships
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Must pass a vehicle road test
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Must maintain a current DOT physical to keep on file with issuing state motor vehicle department
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Ability to lift 150 pounds from floor to waist and 20 pounds above shoulders
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Ability to push caskets up to 300 pounds on a shelf (approximately 90 lbs of force required) onto and off of a lift gate
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Ability to lift, one end at a time, a 300 pound casket onto or off of a platform or church truck at the funeral home
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Ability to lower a casket from the standing (upright) position onto a bed of a roll loader. This could be up to 70 pounds of weight
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Ability to lift miscellaneous equipment and product weighing up to 60 pounds
Preferred:
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3 years of delivery experience
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Customer service experience
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Class B CDL
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Previous CDL driving experience
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Experience with computers
Travel
Travel is generally not required but may include some overnight travel depending on the location and route.
Physical Demands
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee will occasionally climb, bend, kneel, crouch/squat, and/or twist. The employee will frequently lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances. The employee must occasionally lift and/or move up to 50 to over 100 pounds.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.