Distribution Manager
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- Logistics
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- Aug 24, 2017 Post Date
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- 1852 Total Views
Who we are
With annual revenues of nearly $600 million, Batesville is the clear leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems, and leading-edge technology designed to help funeral directors succeed. The company’s relentless pursuit of quality, customer service and innovation has propelled Batesville to the forefront of the death care industry.
Our success hinges on providing the right combination of high quality products and professional and technical resources that enhance a funeral home’s business and create positive relationships with families. While products and services have changed over time, Batesville’s mission of helping families honor the lives of those they love ® has remained the same for more than 100 years.
At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:
- Individual worth and integrity
- Excellence in execution
- Spirit of continuous learning and improvement
- Courage
- Customer focus and partnership
Position Summary
Responsible for the day-to-day operations (distribution, transportation, manufacturing) and continual improvement of the 24 hour Regional Distribution facility: including performance metrics, developing talent and sizing the organization appropriately to meet the market opportunity.
Essential Duties and Responsibilities include the following:
- Directly lead, develop and supervise CSC/RDC (Customer Service Center/Regional Distribution Center) employees utilizing Human Resources processes, including training employees; planning, assigning and directing work; appraising performance; making recommendations for promotion, demotion, hiring, termination and administering appropriate rewards and discipline; addressing complaints and resolving problems.
- Carry out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws.
- Accountable for CSC/RDC operational performance and completion of policy deployment, root cause and countermeasure analysis.
- Implement a high standard of customer service in the areas of order entry, dispatch, and customer problem solving.
- Develop strategies to improve operations and inventory efficiencies at the CSC/RDC level.
- Responsible for adherence to governmental regulations.
- Effectively route trucks utilizing company software.
- Implement freedom to lead and safety per the company's guiding principles.
- Develop and conduct ongoing training in the areas of health, safety, phone skills, standard operating procedures, etc.
- Responsible for the execution of product recalls and field quality repairs.
- Work with Sales Managers to control the cost of special deliveries.
- Provide input for the annual budget for the distribution/customer service center.
- Ensure the appropriate interaction and coordination with sales, customers, RDC managers, and home office.
- Responsible for the achievement and reduction of cost per delivered unit and hours per unit measured as well as protection of company assets such as inventory, purchase cards, fuel cards, etc.
- Responsible for implementation of market strategies and the "profitable customer and product" philosophy at the local level.
- Ensure that the RDC/CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism and truck/driver appearance.
- Participate in cross-functional projects to improve company performance.
- Work with Sales Managers to control the costs of special deliveries.
- Provide input regarding market needs as they relate to distribution and service.
- Understand competition in the market, analyzing strengths and weaknesses and seeking out opportunities.
- Other duties may be assigned.
Supervisory Responsibilities
Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred; and a minimum of eight years related experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics.
Skills/Experience
- Microsoft Office – Intermediate - Required
- Customer Service Orientation – Expert – Required
- Verbal and Written Communication – Expert – Required
- Professional appearance - Required
- Positive Attitude - Required
- Attention to safety – Expert – Required
- Attention to detail – Expert – Required
- Knowledge of DOT, FMCSA, and OSHA rules and regulations – Intermediate – Required
- Team Player - Required
Travel
Employee must be able to travel <30 % of the time.
What We Offer:
Unique Health & Welfare Benefits
- Generous 401K Matching Program – 4% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
- Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, short term and long term disability, among others.
- Competitive pay with bonus eligibility
- Vacation, paid holidays
- Opportunities for development and advancement through our intentional talent development programs
At Batesville, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veteran